Open a ticket
Log in to the client portal to open a ticket, check where an open one stands, and see your history. Best for anything that is not stopping work right now.
Get In Touch
Let's talk about yourIT & Cybersecurity
Ready to switch IT providers, or just have a question? Call or send the form. A person on our Kyle team answers the phone during business hours.
Already A Client
Need support right now?
Three ways in, all of them landing in the same queue. Use whichever is fastest for the person with the problem.
Email support
Email opens a ticket in the same queue. Tell us what broke, when it started, and how many people it affects, and you will get a ticket number back.
Call the help desk
A person on the Kyle team answers 8am to 5pm CT. After hours the same number reaches the on-call engineer at no extra charge.
Response time. Every managed IT agreement carries a guaranteed 15-minute engineer response on support requests, in writing.
Call, do not email, for these. Server or site-wide outage, phones down, suspected ransomware, or a locked or compromised account. Phone is the fastest route and the only one that reaches the on-call engineer after hours.
Billing and invoices. info@safemodeit.com or call the same number and ask for accounts.
Contact safemode IT
Phone
Address
5401 S FM 1626 Ste 170 #440,
Kyle, TX 78640
Hours
Mon–Fri: 8am – 5pm CT
After hours, 512-761-7652 reaches the on-call engineer. Active clients, around the clock, at no extra charge.
Send Us a Message
Already a client with something broken? Don't use this form. Support routes are above, and phone is fastest.