What We Do

Managed IT & cybersecurity services in Central Texas

One flat monthly fee covers unlimited support and a full IT department's worth of expertise, without the overhead of hiring one.

Based in Kyle. Serving Austin, San Marcos, and Bastrop.
Managed IT

Your IT Department, Billed Like a Utility

24/7 monitoring, unlimited help desk, patching that happens on schedule, hardware lifecycle planning, and vendor management, all under one flat monthly fee with no billable emergencies. Every plan includes a vCIO who builds your technology roadmap and reviews it with you every quarter.

73%fewer IT incidents in year one, from our own ticketing data
Everything included & how onboarding works →
Cybersecurity

Layered Protection That Holds Up Under Pressure

Nine layers, from endpoint protection to tested backups, built to the frameworks auditors ask about: TAC 202 and the Texas Cybersecurity Framework for appraisal districts, HIPAA for healthcare, and PCI-DSS for finance. That includes on-demand penetration testing.

0client ransomware infections to date
See the full security stack →
Cloud

Microsoft 365 and Azure, Managed by People Who Run It Daily

Cloud rarely pays for itself on raw cost. The return is a team that can work from anywhere, plus the security and identity controls that come with running Microsoft 365 and Azure properly.

We're a Microsoft Partner. We plan the migration, run the cutover, and operate the environment day to day after it's live. We do this for businesses across Kyle, Austin, San Marcos, and Bastrop.

Plan Your Cloud Move →

Cloud services we deliver:

  • Microsoft 365 licensing, setup & management
  • Azure infrastructure & virtual machines
  • Secure cloud migration planning & execution
  • Microsoft Teams & SharePoint deployment
  • Intune device management (MDM)
  • Hybrid cloud architecture & optimization
Microsoft
Partner
Backup

Backups That Restore, Proven Every Quarter

When something goes wrong, whether that's ransomware, dead hardware, a flood, or a wrong delete, the question is whether the backups restore. We test ours every quarter so the answer is never a guess.

Test Your Recovery Plan →

What our backup and disaster recovery (BDR) plan includes:

  • Automated hourly, daily, and weekly backups
  • Offsite and cloud-redundant replication
  • Instant virtualization for rapid recovery
  • Quarterly tested recovery drills
  • Ransomware-resistant immutable backups
  • Full disaster recovery documentation & runbooks
Hourlybackup snapshots, with restores tested every quarter

Recovery time and recovery point targets are sized to your systems during the assessment. We don't publish a blanket RTO, because a workstation and a line-of-business server don't recover on the same clock.

Help Desk

A Texas-Based Help Desk That Picks Up

Your team shouldn't spend an hour on hold for a printer driver problem. Our Texas-based help desk picks up the call directly, jumps onto the workstation, and resolves the issue inside the same call when possible.

Our network operations center (NOC) and security operations center (SOC) are in Texas too, so the people monitoring your network and watching for threats are just as local. The person who picks up is an engineer who can fix it.

Book a 10-Minute Discovery Call →

What a support call looks like

  1. 1
    You call, email, or open a ticket

    Call 512-761-7652, email support@safemodeit.com, or open a ticket in the Client Portal. Whichever is easiest for the person with the problem.

  2. 2
    An engineer picks up

    They remote into the workstation while you're still on the line.

  3. 3
    Fixed on the same call when possible

    Anything that needs hands on hardware gets a technician dispatched, remote or on-site.

IT Consulting

Senior IT Leadership, Without the Salary

Most small and mid-sized businesses can't justify a full-time CIO at $180K. They still need senior technical judgment in the room when the budget gets set, when vendors pitch, and when the business plans its next phase.

Our vCIO service fills that role. It's handled by someone who already runs IT for organizations like yours, on a fractional engagement sized to how much planning work you need. Compliance planning covers HIPAA, PCI-DSS, and the Texas Cybersecurity Framework (TAC 202).

Talk Strategy With a vCIO →

What your vCIO handles

  • Quarterly technology roadmap reviews
  • IT budget planning and hardware lifecycle
  • Vendor evaluation and contract review
  • Compliance planning for HIPAA, PCI-DSS, and TAC 202
  • Security posture and risk reviews
  • Growth planning for new offices, staff, and systems
VoIP Phones

Business Phones From the Team That Runs Your Network

A hosted phone system for offices of five people or five hundred, with call routing, voicemail-to-email, and mobile softphones standard, and no PBX to maintain. The engineers who deploy your phones also monitor your network, so a voice problem and a network problem get fixed with one call.

Learn More About VoIP →
Managed AI

Governed AI Your Team Can Actually Use

Your staff is already pasting company data into personal AI accounts. We move them onto Goodweek, one audited workspace with ChatGPT, Claude, Gemini, and more, and manage it for you. Starting at $30 per user per month with platform fees and model usage included, as an add-on to Shield or Fortress or on its own.

See Managed AI →

Figures from internal ticketing and monitoring data across managed clients, current as of May 2026.

Ready for IT that just works?

Start with a 10-minute call. Tell us what's going on with your IT and we'll tell you straight whether we can help. No pressure, no obligation.

By phone or Teams, on your schedule. If we're a fit, we'll plan the next step together.

Book a 10-Minute Discovery Call →