Business Phone SystemsThat Just Work
Your business number rings on the desk phone, the cell phone, and the laptop, wherever your team is working today. We port your numbers, build your call menus, train your staff, and support it all from the same team that runs your network.
What is a hosted VoIP phone system?
A hosted VoIP phone system runs your business phones over the internet instead of through a PBX box in a closet. safemode IT sets it up and supports it for businesses in Kyle, Austin, San Marcos, Bastrop, and Lockhart, Texas. You keep your existing numbers and get an auto-attendant, call routing, voicemail transcribed to email, and mobile and desktop softphone apps. Most offices are live in 10 to 15 business days.
Follow a call through your new phone system
Pick a situation, then press a key the way a caller would. This is what an auto-attendant and ring groups do once we build your call flow.
Front desk
Sales ring group
Support, working from home
Owner's cell
Voicemail to email
Interactive demo with a sample menu and a sample caller. Not a live phone line. Your menu, ring groups, and hours are built around how your office actually answers the phone.
The problem with most phone systems
If your phones look like the left column, you're paying for a system built for a different decade.
Aging on-prem hardware
A PBX box in a closet that nobody stocks parts for anymore, and a maintenance contract that costs more every renewal.
Nothing in the closet
The phone system is hosted. No PBX to maintain and no PBX maintenance contract to renew.
No support for remote work
Desk phones tied to a wall jack while your team works from home, a job site, or a second office.
The office number goes with you
Mobile and desktop softphone apps ring the business line anywhere there's internet.
No call visibility
You can't see who is answering the phone, how long callers wait, or how many calls you missed.
Call analytics by extension
See call volume, wait times, and missed calls, and record calls when you need to.
Two vendors, one network
Separate voice and data vendors who blame each other when something breaks.
One team, one phone call
The engineers who deploy your phones also monitor your network, so nobody points fingers.
Everything included, one line item
Every line gets the full platform. There are no add-on modules or per-feature upsells.
Auto-Attendant & Call Routing
Custom menus, ring groups, and business-hours routing so calls land with the right person the first time. After hours, urgent calls can go straight to a cell phone and everything else goes to voicemail.
See it in the demo ↑Voicemail-to-Email
Voicemails are transcribed and delivered to email, so nobody dials in to check a mailbox.
Mobile & Desktop Softphones
The office number rings on a laptop or cell phone anywhere there's internet.
Video Conferencing
Built-in video meetings and screen sharing, included on every line at no extra cost.
Call Recording & Analytics
Record calls and see call volume, wait times, and missed calls by extension. Recording is included; recording storage is quoted separately.
Number Porting & E911
Keep your existing numbers, and every extension is registered for E911 so first responders get the right address.
Unlimited US & Canada Calling
Calls to US and Canadian numbers are included on every line, so nobody watches the minutes.
Deployed and supported by the same team, start to finish
One team for phones and network
The engineers who deploy your phones also monitor your network, so a voice problem and a network problem get fixed with one call.
Your numbers come with you
We handle the carrier paperwork and porting timeline so your business number moves over without a gap in service.
Training included
Your team gets a walkthrough of the softphone app and desk handsets before go-live.
Typical Deploy Timeline
- Day 1
Discovery Call
We map your current lines, extensions, and call flows.
- Day 2–3
Number Porting Kickoff
Porting paperwork submitted; carrier timeline confirmed.
- Day 4–7
Handset & App Setup
Desk phones and softphones configured and tested.
- Day 10–15
Go-Live & Training
Cutover, team walkthrough, and 24/7 monitoring turned on.
How VoIP pricing works
We don't publish a per-line rate, because the right number depends on how many lines you need, which handsets you want, and whether phones ride along with a managed IT agreement. Here is what doesn't change.
Billed monthly, one line item
VoIP is billed the same way as the rest of your IT. Add or remove lines as your team changes.
Minimum agreement term
VoIP agreements start at a 12-month term. There's no obligation to sign anything just to get a quote.
Setup quoted in writing
Porting, handsets, configuration, and call recording storage are quoted before you sign, so the first invoice matches the quote.
Frequently asked about VoIP business phones
Can I keep my current phone numbers?
Yes. We handle number porting from your existing carrier so your main line and any direct extensions move over with no changes for callers.
How much does a VoIP phone system cost?
VoIP is priced per line, per month, with setup quoted in writing before you sign. The rate depends on how many lines you need, your handset choices, and whether VoIP is bundled into a managed IT agreement, which lowers the combined rate. Video conferencing and call recording are included on every line; recording storage is quoted separately. Start with a 10-minute discovery call and we'll put the quote in writing.
Is there a long-term contract?
VoIP agreements have a 12-month minimum term. Setup is quoted in writing before you sign, and there's no obligation to sign anything just to get a quote.
What happens to my phones during an internet or power outage?
Calls can automatically fail over to a cell phone or another office location, and the mobile softphone app keeps working over cellular data even if your building loses power or internet.
Do you support remote and hybrid teams?
Yes. Every line includes a mobile and desktop softphone app, so the office number rings anywhere there's internet.
How long does setup take?
Most businesses are live within 10 to 15 business days of the discovery call. Number porting from your current carrier is the long pole, and that is what sets the date.
What if I already have Avaya, Cisco, or another PBX?
We can migrate off almost any existing system. In most cases your existing desk phones can be reused or we'll include compatible hardware in your quote.
Does this support 911 dialing?
Yes. Every extension is registered for E911 with the correct physical address, so first responders are routed to the right location automatically.
Can I add or remove lines later?
Yes. Lines scale up or down as your team changes, and it's billed the same way as the rest of your IT, as one monthly line item.
Which areas do you serve for VoIP?
We deploy and support business phone systems for offices in Kyle, Austin, San Marcos, Bastrop, and Lockhart, and along the I-35 corridor in Central Texas. Our office is in Kyle.
Ready for IT that just works?
Start with a 10-minute call. Tell us what's going on with your IT and we'll tell you straight whether we can help. No pressure, no obligation.
By phone or Teams, on your schedule. If we're a fit, we'll plan the next step together.
Book a 10-Minute Discovery Call →