24/7 monitoring & patch management
Every device is watched around the clock, and updates go out on a schedule instead of piling up until something breaks.
Managed IT, Flat Rate
Managed IT billed like a utility, not a surprise
One flat monthly fee covers monitoring, patching, and a help desk that picks up the phone. Every business on our plans gets that same baseline. safemode Fortress adds the security stack that keeps a bad day from becoming a bad year.
Every Plan
The baseline every managed IT client gets
safemode Shield and safemode Fortress start from the same foundation. The difference between them is how deep the security stack goes, covered below.
Unlimited remote help desk
Call, email, or message. An engineer picks up the call, not an offshore queue reading from a script.
Managed endpoint protection
Antivirus and endpoint protection on every device, kept current without anyone having to ask.
Hardware lifecycle planning
We track what's aging out and budget for replacements before they fail.
Vendor management
Your internet provider, line-of-business software, and printer company all call us instead of you.
Quarterly vCIO roadmap review
A named vCIO reviews what's working, what's next, and what it costs, every quarter.
Choose Your Plan
Managed IT Packages
Straightforward pricing. No block hours, no surprise invoices. What you see is what you pay.
Both plans run on the same flat-rate model, billed per device on a 36-month agreement. Fortress is the plan we recommend for most businesses. It's where the security layer lives.
Core Managed IT
Everyday IT support and solid baseline protection.
- ✓24/7/365 unlimited help desk
- ✓Remote monitoring, patching, and remote support for every device
- ✓Antivirus and endpoint protection
- ✓Web and content filtering, applied location-wide
- ✓Monthly vulnerability scanning
- ✓Email security and spam filtering
- ✓Annual cybersecurity awareness and AI-based training for your team
- ✓Access to the safemode IT Connect client portal
- ✓User account administration, asset tracking, and printer/peripheral support
Servers are quoted separately during your assessment.
Get a Shield Quote →Full Security Stack
Everything in Shield, built out into a full security operation.
- ✓24/7 security operations monitoring across your endpoints and your cloud environment (Microsoft 365, SaaS apps)
- ✓Active ransomware detection that automatically contains the threat instead of just alerting on it
- ✓Identity threat monitoring for Microsoft 365 accounts
- ✓AI-driven email and phishing protection
- ✓SaaS account monitoring, so a compromised login gets caught before it spreads
- ✓Managed backup and recovery for your endpoints and servers
- ✓Web and content filtering, tuned per user instead of per location
- ✓Cybersecurity awareness training, run continuously instead of once a year
- ✓On-site support, as needed, at no extra charge
- ✓Quarterly business reviews with a rolling 12-month IT roadmap
The tier most Central Texas businesses land on once they see what a real attack costs.
Talk About Fortress →Curious exactly what the Fortress security stack does day to day? Each layer is explained on the Cybersecurity page →
Which One's Right for You
Why businesses choose each plan
Why Shield
Shield fits businesses that handle lower-risk data, aren't under a compliance mandate that requires round-the-clock monitoring, and want reliable day-to-day IT without paying for a full security operation they don't yet need. It's also a practical starting point if budget is tight now. You get the same help desk and monitoring baseline, and you can move up to Fortress later once your risk profile or insurance requirements call for it.
Why Fortress
Shield keeps your team running. Fortress is built for businesses that can't afford downtime or a breach. It adds the SOC monitoring, ransomware response, and identity protection that stop an attack instead of just detecting it after the fact. Most of our clients land here.
Insurance & Compliance
Fortress backs your insurance and compliance requirements
Fortress is built around the controls most cyber insurance carriers and frameworks like NIST CSF look for. We provide documentation from these systems for your insurance application or audit, and we'll sign a Business Associate Agreement where required. Full regulatory compliance, HIPAA and PCI DSS included, also depends on your organization's own policies and practices. Our technical controls cover a real part of that requirement, and our documentation supports the rest.
Getting Started
From first call to go-live
Most new clients are fully onboarded within a few weeks. We document your environment as we go, so nothing about how your business runs IT lives only in one person's head.
Onboarding is billed as a single month of your plan's service, not an extra line item on top of it.
Book a 10-Minute Discovery Call →What onboarding looks like
- 1
Discovery call
10 minutes to talk through your setup. Then we review your network, security posture, and device count and recommend Shield or Fortress.
- 2
Agreement & device count
Flat-rate pricing confirmed per device, on a 36-month agreement, in writing before anything starts.
- 3
Environment documentation
Every device, login, and vendor gets documented so support never starts from zero.
- 4
Go-live
Monitoring, patching, and the help desk line are active, and your team calls us instead of guessing.
By the Numbers
What clients get from the baseline
73%
Fewer IT incidents in year one
99.9%
Uptime across managed devices
<15 min
Avg. help desk response
24/7/365
Monitoring & support
Figures from internal ticketing and monitoring data across managed clients, current as of May 2026.
Client Reviews
What it's like to work with us
★★★★★
"He saved my company during a recent cyber attack when we were most vulnerable. He handled our situation competently and swiftly. During strategic maneuvering we were able to conduct business and did not suffer anything more than the stress of finding an IT Company on short notice."
SH
Sheri Hatt
★★★★★
"It is a delight to work with Ron to make sure we operate in a safe IT environment. Professional, prompt, thank you!"
LR
Lila Ramos
Common Questions
Managed IT questions, answered
What's the actual difference between Shield and Fortress?
Shield is core managed IT: 24/7 help desk, monitoring, patching, antivirus, web filtering, and vulnerability scanning. Fortress adds a full security operation on top: 24/7 SOC monitoring across your endpoints and cloud accounts, active ransomware response, identity and SaaS account monitoring, managed backup, continuous security awareness training, and quarterly business reviews. Compare the full lists above.
How is pricing structured?
Pricing is flat. One monthly number covers monitoring, the help desk, patching, and your plan's security tools, billed per device on a 36-month agreement. Add three devices and the number goes up accordingly. Exact numbers come out of your free assessment.
What counts as a "device"?
A device is a workstation, laptop, or other endpoint we monitor and support. Shared computers and kiosks are billed the same as any other device, and servers are their own line item. All of it gets confirmed and put in writing during your assessment.
How long does onboarding take?
Most businesses are fully onboarded in a few weeks. Larger environments or a migration to Microsoft 365 can run longer. Your assessment gives you a timeline you can plan around.
Which plan is right for us?
If you handle sensitive data, work under a compliance framework like HIPAA or TAC 202, or carry cyber insurance, Fortress is built for that. If your risk is low and your budget is tight, Shield covers the essentials and you can move up later.
Do you work with businesses that already have an internal IT person?
Yes. We can co-manage alongside your internal team, splitting responsibilities so nothing falls through the cracks. Tell us about your setup on the discovery call and we'll figure out the right scope together.
Ready for IT that just works?
Start with a 10-minute call. Tell us what's going on with your IT and we'll tell you straight whether we can help. No pressure, no obligation.
By phone or Teams, on your schedule. If we're a fit, we'll plan the next step together.
Book a 10-Minute Discovery Call →